Role description

As demand for our services grows, we're looking for a Technical Support specialist to join our team. You'll be a first point of contact for customers and colleagues experiencing technical issues, troubleshooting hardware and software problems, maintaining network connectivity, and helping ensure our automation solutions perform reliably every day.

This is a hands-on role where you'll diagnose and resolve issues, document solutions for the wider team, and communicate technical matters in plain English to users at all levels.

Technical skills

• Solid understanding of computer networking (LAN, VPN, firewalls)

• Experience supporting Windows Server and Linux (Ubuntu, Fedora, RedHat)

• Confidence troubleshooting software across different platforms

• Familiarity with ticketing systems such as Jira or similar

• Knowledge of hardware components and diagnostic techniques

• PostgreSQL experience is desirable but not essential

Requirements

• Clear communication skills, with the ability to explain technical concepts to non-technical people

• Comfortable managing multiple priorities without losing focus on quality

• A proactive, curious mindset with a willingness to learn and find better ways of working

• Full UK driving licence and willingness to travel to customer sites when required

• Based within commuting distance of Lincoln